airtickets.gr® is a leading European online travel agency specialized in providing quality services to help you find and purchase flight tickets, hotel accommodation, car rental, transfer, as well as tours & activities worldwide. With headquarters in Greece and offices in London, Russia, Poland, Romania, Turkey and India, Airtickets Travel Services Ltd guarantees top quality travel services, excellent customer service and the best prices the market has to offer.
We are currently seeking for a Customer Support Representative:
- Proceeds to flight reservations and ticket issuance
- Customer service oriented therefore able to respond promptly and accurately to telephone and email communications.
- Monitors, sorts and works global distribution systems (GDS) queues daily
- Able to provide quick and satisfying solutions to customers
- Provide quality service level via phone and e-mail communication
- Ability to change productively and to handle other tasks as assigned
- At least 1 year of experience in an OTA
- Strong Knowledge of Worldspan, Galileo & Amadeus
- Fluency in written/verbal English.
- Knowledge of an additional language will be strongly appreciated
- Ability to work under pressure and able to prioritize
- Strong Customer Service Skills
- Passion for communication and customer service
- A competitive compensation package
- Continuous training
- Friendly working environment
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