Θέση εργασίας στην εταιρεία Aegean Airlines
20/5/2015 Ευκαιρίες Εργασίας  
Θέση εργασίας στην εταιρεία Aegean Airlines

In the Lost and Found Call Center team, there is currently the vacancy of

Lost and Found Call Center agent.

The Lost and Found Call Center is responsible for accepting and marshaling all passenger communications regarding reported claims of delayed/unclaimed luggage, damaged luggage and forgotten items on board of the aircraft. Liaises closely with the cooperating Ground Handler so as to be capable of giving the accurate information to customers and keep a high level of quality service.

This position brings along the following responsibilities:

  • Accepts all customer communications regarding delayed luggage and informs about file status (baggage arrival / delivery hours etc.)
  • Provides information about damaged luggage settlement (locally or/and centralized)
  • Registers passenger claims regarding forgotten personal items on board flights
  • Cross-checks register found property towards passenger claims and advises on ways for recovery according company procedures
  • Maintains local procedures
  • Acts upon communications addressed to Lost and Found department
  • Notifies immediately the Central Baggage Tracing of passenger claims, for delayed luggage over 5 days and advises passengers regarding in-depth tracing


Απαιτούμενα Προσόντα :

Candidates should have the following personal requirements:

  • Excellent communication skills
  • Customer-oriented
  • Committed and trustworthy
  • Ability to work under pressure
  • Decision making
  • Team-oriented


And the following educational requirements and work experience:


  • Working experience with SITA WorldTracer
  • Fluent English written and spoken
  • Previous experience as Call Center or Airline Customer Service Agent
  • Working experience with Amadeus Altea DCS or RES system will be considered an asset
  • Good knowledge of computers and Microsoft Office


Applications shall contain CV and a letter of motivation, in English and are to be submitted till Sunday 24/05/2015

Apply