e-FOOD.gr is looking for a customer oriented person to deliver happiness to our hungry customers! You will be responsible for the communication with both our end users and partners making sure that they receive the best customer experience. If you are enthusiastic, energetic and enjoy helping people and providing solutions, then we are waiting for your application!
Your heroic skills:
- Strong verbal and written communication skills in order to handle all our 4 channels: incoming calls, live chat, email and social media.
- Problem solving orientation and ability to seek among alternatives to find the best solution to every customer related issue.
- Team spirit is a must as you will be part of a highly interactive and dynamic group of 20+ people.
- Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
- Strong understanding of customer expectations with a focus on quality driven support.
- Fluency in English is a must.
- Prior experience in customer service is a must.
- Bachelor's degree will be considered as a plus.
- Flexibility to work in rotation from 8 am - 3 am, or fixed hours from 2 am - 8 am, 5 days a week, including weekends and national holidays.
You will be a part of a fast growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
We feature an environment with feedback exchange throughout the company from people who are genuine, ambitious and fun.